Terms of Service

These Terms of Service ("Terms") govern your use of TraderWell, the trading journal web application available at traderwell.online and its related desktop and browser tools (the "Service"), operated by Leo Melvin Llever Vibal, a sole trader doing business as TraderWell ("we", "us"), based in the Philippines. By creating an account or using the Service you agree to these Terms.

1. The Service

TraderWell is software that helps you record, organise and review your own trading activity: a trade journal, execution checklists, P&L calendar, analytics, broker statement import, optional cTrader account synchronisation, automated summaries of your own trade statistics, educational content and existing subscriber downloads according to their agreed entitlements.

2. Not financial advice

TraderWell is an educational and record-keeping tool only. Nothing in the Service is investment, financial, legal or tax advice, a recommendation to buy or sell any instrument, or a trading signal. We are not a broker, do not hold or manage your funds and do not execute trades on your behalf. Trading foreign exchange, CFDs and other leveraged products carries a high risk of loss. Past or back-tested performance does not guarantee future results. You are solely responsible for your trading decisions and any losses.

3. Trading bots and educational material

Example cTrader cBot pack and source code is provided "as is" for education and testing. It is not guaranteed to be profitable and may lose money. You should test it on demo accounts first and use it entirely at your own risk. We are not liable for any losses arising from its use.

4. Accounts

• You must be at least 18 years old and provide accurate information.
• You are responsible for keeping your login credentials secure and for all activity on your account.
• You keep ownership of the trade data, notes and images you upload. You give us permission to store and process them only to provide the Service.

5. Free trial, subscriptions and payment

• New accounts may use the core tools for one free test session. After it is used, continued access requires a subscription.
• TraderWell Pro costs $7.99 USD per month with no setup fee and renews monthly until cancelled.
• Website access includes the browser Floating Execution Guard, journal, screenshots and analytics. Windows Desktop and its manual Risk/Reward overlay are not yet released for public download. Cancelling future renewals preserves access through the paid period. Existing subscriber download entitlements remain unchanged.
• Customers who subscribed under earlier pricing keep their existing subscription and price unless they choose to change it. Current prices are shown on our Pricing page.
• FastSpring and Lemon Squeezy each act as Merchant of Record for orders placed through their respective checkouts. For Philippine orders processed through Xendit, TraderWell is the seller and handles billing support and applicable tax obligations. Available providers are shown at checkout.
• You can cancel at any time from Settings → Subscription → Manage billing. Cancellation stops future renewals; access continues until the end of the period already paid for.
• Basic renewals and the Premium upgrade are non-refundable under our standard policy, subject to applicable consumer rights and the checkout provider's applicable refund terms. See our Refund & Cancellation Policy.
• Three monthly payments total $23.97 before applicable taxes. Three payments do not establish completion of 90 days or reward eligibility.
• The 90-Day Subscriber Reward is planned. A complimentary cTraderBot may become available after 90 days to subscribers maintaining an active Pro subscription and completing qualifying participation under final published eligibility rules. Eligibility tracking, availability and delivery remain subject to verification; delivery is not guaranteed and the bot is not included at signup. Profitability is not required. No reward countdown is active.
• Accounts created before paid plans launched may receive complimentary access at our discretion.

6. Acceptable use

You agree not to misuse the Service, including by:

• attempting to bypass access controls, the trial limit or payment;
• reselling, sharing or redistributing paid content or bot source code without permission;
• uploading unlawful content or content you do not have the right to use;
• interfering with or overloading the Service or other users' accounts.

7. Third-party services

The Service integrates third-party services such as cTrader (Spotware), TradingView widgets, OpenAI, Supabase, FastSpring, Lemon Squeezy and Xendit. Your use of those services is also subject to their own terms. We are not responsible for their availability or accuracy, including market data or broker data.

8. Availability and changes

We work to keep the Service available and your data safe, but it is provided "as is" and "as available" without warranties of any kind. We may update or change features. If we change prices, we will notify active subscribers before the change applies to their next renewal.

9. Limitation of liability

To the maximum extent permitted by law, we are not liable for any trading losses, lost profits, or indirect or consequential damages. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 3 months before the claim. Nothing in these Terms limits rights you have under applicable consumer-protection laws.

10. Termination

You may stop using the Service and delete your data at any time (Settings → Fresh Start removes your journal data). We may suspend accounts that breach these Terms.

11. Governing law

These Terms are governed by the laws of the Republic of the Philippines, without limiting mandatory consumer protections in your country of residence.

12. Contact

Questions about these Terms: support@traderwell.online.