Privacy Policy

This Privacy Policy explains what personal data TraderWell ("we", "us"), operated from the Philippines, collects when you use traderwell.online and its related tools, why we collect it and your rights. We aim to comply with the Philippine Data Privacy Act of 2012 and, where applicable, the EU/UK GDPR.

Data we collect

• Account data: email address, display name and an encrypted password (handled by our authentication provider).
• Journal data you provide: trades, notes, checklist settings, chart screenshots and uploaded broker statement CSV files.
• Connected broker data (optional): if you connect cTrader, we store access tokens and import your account numbers, balances, symbols and closed deals.
• Subscription data: plan status, renewal dates and payment provider customer, subscription and transaction identifiers. We never receive or store your full card or PayPal details.
• Technical data: basic logs (such as IP address, browser type and error reports) needed to run and secure the Service.

How we use it

• To provide the journal, analytics, sync and other features you use;
• To manage your subscription and access;
• To generate AI summaries when you request them (only aggregate trade statistics are sent — not your raw CSV, notes or screenshots);
• To keep the Service secure, fix problems and respond to support requests;
• To meet legal obligations.

We do not sell your personal data and we do not use it for third-party advertising.

Service providers we share data with

• FastSpring, Lemon Squeezy and Xendit: checkout and payment processing (billing name, email, country and payment details), when you choose their checkout. FastSpring and Lemon Squeezy each act as Merchant of Record for their respective orders. Earlier Paddle records may be retained for existing transactions.
• Supabase — database, authentication and file storage.
• Vercel — website hosting.
• OpenAI — AI analysis of aggregate trade statistics, only when you run it.
• Spotware (cTrader) — only if you choose to connect your cTrader account.

These providers may process data outside the Philippines under appropriate safeguards.

Retention

We keep your data while your account is active. You can permanently delete your journal entries, CSV archives, screenshots and AI analyses at any time with Settings → Fresh Start. To delete your whole account, email us. Billing records are kept by TraderWell and the applicable payment provider as required by tax law.

Your rights

You may request access to, correction of, export of or deletion of your personal data, and object to or restrict its processing. Contact us at the address below; we respond within 30 days. You may also complain to the Philippine National Privacy Commission or your local data-protection authority.

Cookies and local storage

We use essential cookies and browser local storage to keep you signed in and remember your settings. We do not use advertising cookies. Embedded TradingView widgets and payment provider checkouts may set their own cookies.

Security

Data is encrypted in transit (HTTPS) and protected with per-user access rules in our database. No method is 100% secure, but we take reasonable measures to protect your data.

Children

The Service is not intended for anyone under 18.

Changes

We may update this policy and will show the new date above. Significant changes will be announced in the app.

Contact

Privacy questions or requests: support@traderwell.online.