Refund & Cancellation Policy

Why we don't offer refunds

Every new account can test all core tools once for free before paying, so you can decide whether TraderWell is right for you. TraderWell Pro costs $7.99 USD per month with no setup fee. Existing subscribers retain their agreed terms. Access is delivered when payment is confirmed, so payments are not refundable, including partially used periods.

What this covers

• Basic subscription payments and monthly renewals are non-refundable. Cancel before your next billing date to avoid another charge.
• Legacy one-time Premium purchases retain their existing terms and do not refund automatically when the required subscription is cancelled.
• No refunds or credits are given for unused time, partial months, or for not using the Service.
• Refunds are not tied to trading performance. We do not compensate for trading losses, including losses from using the example cTrader bots.
• Customers on earlier pricing keep their existing subscription terms unless they choose to change them.

Cancelling

You can cancel Basic anytime from Settings → Subscription → Manage billing inside TraderWell, or from the link in your payment receipt email. Cancelling stops future renewals; Basic access continues until the end of the paid period, and Full-suite access ends when the paid subscription period ends. Your journal history is not deleted.

Your statutory rights

Nothing in this policy limits mandatory consumer rights. For a FastSpring or Lemon Squeezy order, the buyer terms and refund process displayed by that provider at checkout also apply. Philippine payments processed through Xendit are separate sales by TraderWell; contact us for billing or refund requests.

Use the support link in your payment receipt or contact TraderWell with your account email and payment date. Refund requests are reviewed under the applicable provider terms and mandatory consumer rights.

We may also refund at our sole discretion in exceptional cases, such as duplicate charges or if the Service was unavailable for an extended period because of a fault on our side.

Contact

• Email support@traderwell.online with your account email and payment date, or
• Use the support link in your payment receipt email.